1. Who you are dealing with
IPTVNinja ("we") runs the website at iptvninja.xyz and sells access to an IPTV streaming service ("the Service"). Ordering a plan, asking for a test line or using the Service means these terms apply to you. We are a reseller of streaming capacity rather than a broadcaster, and we would rather state that here than leave you to work it out.
2. What the Service actually is
Access to live television channels and an on-demand catalogue, over the internet, for the period you paid for. Line-ups and catalogues shift over time. We do not promise that any particular channel or title will still be there next month, and any provider who does is promising something outside their control.
You supply the internet connection and a compatible device. Written walkthroughs cost nothing and support is on WhatsApp. Neither the connection nor the device is something we can fix for you, though we will help you work out which of the three is at fault.
3. Paying
Orders happen in a WhatsApp conversation. Whatever figure is quoted there is the whole figure, in USD, and nothing recurs: plans do not renew by themselves and no card is held on file.
Your line is activated once payment clears, usually within under 15 minutes. If it takes materially longer than that, say so rather than assuming it is normal.
4. What ends an account
One line is for one household. Posting your credentials publicly, reselling access without going through the reseller programme, or using the Service to redistribute streams elsewhere ends the account and no refund follows.
How many streams may run simultaneously is set by the tier you bought. Installing the player on more devices than that is fine and expected; playing on more at once is not.
5. Getting your money back
Every plan carries a 7-day refund window, set out in full on the refund policy page. Ask for one through WhatsApp on +212 663 813 479. We would rather refund you in week one than argue with you in week three.
6. When it is unavailable
We build for 99.9% and run redundant capacity, but the Service depends on third-party networks and will occasionally be interrupted, for maintenance or for reasons nobody here controls. Extended outages are compensated with additional days rather than ignored.
7. What we are liable for
The Service is supplied as it is. So far as the law allows, any claim against us is limited to what you paid for the plan you are currently on. That is a real limit and it is stated plainly so that nobody discovers it at a bad moment.
8. Changes to this page
These terms may be updated. The date above is the version you are reading. Carrying on using the Service after a change means the new version applies, which is the ordinary arrangement and is worth knowing all the same.
Questions about this policy: message us on WhatsApp +212 663 813 479 or use the contact page.