The commitment
If the Service will not work on your device and support cannot resolve it, you get everything back, provided you ask within 7 days of activation. That holds for every term length and every stream tier, with no exceptions written into the small print.
What counts
Streams that will not play on a supported device after you have followed the walkthrough and worked through it with support.
Buffering that persists once support has tried a different server, a different player and different decoder settings.
Channels that were on the published line-up when you bought and turn out not to be there.
What does not, and why
Simply changing your mind once everything has been working, or asking after the 7-day window has closed. We would rather say that here than at the point you ask.
Faults that belong to your connection, to an internet provider blocking traffic, or to a device that was never going to run it. We will still help you work out which it is, and the test line exists precisely so this gets discovered before money changes hands.
Accounts closed for the acceptable-use reasons in the terms.
Claiming one
Send your username and a short description of what is wrong through WhatsApp on +212 663 813 479. Give support a genuine chance first, because most of what arrives here is fixed inside one conversation and you would rather have a working service than a refund.
Where it genuinely cannot be fixed, the money goes back to whatever you paid with, inside five working days.
Renewals
The window covers a first purchase. Renewing a line that has been working is not refundable, on the straightforward basis that you already know how it performs on your own equipment. Buy a month before a year and this never becomes an issue.
Questions about this policy: message us on WhatsApp +212 663 813 479 or use the contact page.